Prices

• Prices listed are subject to change without prior notice.
• Additional applicable taxes are extra and not included in the published prices.

Payment Terms

• Payment terms are set at Net 30 days.
• Orders may be delayed for accounts that do not comply with credit terms.
• A fee of $25.00 will be charged for each non-sufficient funds (N.S.F.) cheque returned.

Credit Approval

• Possessing a catalogue or price list does not guarantee that Hatch Group will open an account or extend credit to any individual or company.
• To open a professional account with Hatch Group, complete the application form click here or contact the Hatch Group Accounts Department at 1-905-997-7171 during regular business hours.

Shipping Policy

• Shipping Policy:

  • Standard Shipping Fee: The shipping fee for orders outside GTA West within Ontario is $20.00 CAD, and for orders outside of Ontario, it is $25.00 CAD. This fee helps offset the costs associated with our logistics and shipping partners.

    • Regional surcharges may be applied depending on your location, particularly for areas beyond our standard delivery zones.
    • If you need to change your shipping address, please note that an additional charge may apply.

  • Complimentary Shipping: We offer free shipping for orders that meet the following conditions:

    • Delivery is within the Greater Toronto Area (GTA) West.
    • The order amount is $300 CAD or more before taxes (outside GTA West within Ontario). 

Dangerous Goods

• A Dangerous Goods Surcharge (DGS) may be applied to certain chemicals, marked with *DGS.
• As of the time of publication, the DGS charge is $20.00, but this is subject to change without notice.

Returned Goods

• Products may not be returned without prior authorization from Hatch Group.
• All returns must be approved by our customer service department, who will arrange for the pick-up of the item.
• Please provide your invoice number for all returned products.
• A restocking fee and courier return fee may be applied.
• Special orders and opened products are not eligible for return. Items not properly packaged for return shipping may be inspected before determining if credit will be issued.
• Hatch Group reserves the right to refuse returns for items that have been in your possession for more than 30 days.

Shortages

• To address shortages in your order, Hatch Group must be notified within two (2) days of receiving the shipment.
• We cannot be held responsible for shortages reported after this period.

Damage Claims

• It is the responsibility of the carrier to deliver your merchandise in good condition.
• Inspect all deliveries in the presence of the carrier.
• If any merchandise is damaged, contact Hatch Group immediately.
• Leave the items in the original packaging, along with all packing materials.
• A representative of the carrier may visit you to inspect the damaged goods.
• Due to strict regulations regarding damage claims, Hatch Group cannot be held liable for damages if these instructions are not followed.

Back Orders

• Items not available at the time of shipment are indicated in the B/O (Back Order) column on your invoice.
• You will be notified by telephone when the product is available.

Order Add-ons

• We are committed to fast, efficient, and quality service.
• To ensure quick delivery, orders are processed as they are received.
• Additional items can only be added to an existing order within 60 minutes of placing the original order. Otherwise, orders will be processed separately, and additional shipping fees may apply.

Payment & Service

• We accept Cheques, Direct Deposit, EFT, Visa, and MasterCard for one-time payments or automatic payments processed per invoice.
• For more information, please contact our office.

Customer Satisfaction

Hatch Group is dedicated to delivering quality products and excellent customer service. We strive to resolve any issues promptly. If you encounter any problems, please contact us, and we will work to make it right.