Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in its original condition—unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, contact us at info@hatchgroup.ca. Make sure to send the returns to the following address: Hatch Group Inc., 4181 Sladeview Crescent, Unit 50 and 51, Mississauga, ON L5L 5R2.

Once your return is accepted, we’ll email you a return shipping label along with detailed instructions on where and how to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always reach out to us at info@hatchgroup.ca.

Damages and issues
Upon receiving your order, please inspect it thoroughly. Contact us immediately if you find the item is defective, damaged, or incorrect, so we can assess the problem and resolve it promptly.

Exceptions / non-returnable items 
Certain types of items are not eligible for return. This includes perishable goods such as food, flowers, and plants; custom products like special orders or personalized items; and personal care goods, including beauty products. Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please feel free to contact us.

Please note that we cannot accept returns for sale items or gift cards.

Exchanges
The best way to get what you want quickly is to return your existing item. Once the return is processed and accepted, you can make a new purchase for the desired item.

Refunds 
Once we receive and inspect your returned item, we’ll notify you of the status of your refund. If your refund is approved, it will be processed and issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

If you haven’t received your refund after 15 business days since approval, please contact us at info@hatchgroup.ca.