Hatch Group app privacy policy

Last updated: November 4, 2026

This policy explains what the Hatch Group app for Android, iPhone and iPad collects, why, and how you can have it removed. The app is made by Hatch Group Inc., 4181 Sladeview Crescent, Mississauga, Ontario, Canada. Our full store privacy policy also applies to everything you do in the app.

What the app collects

• Account details: if you sign in, your name, email address, phone number, clinic name and delivery or billing addresses, so we can show your clinic pricing, fill in checkout and send your orders.
• Clinic account applications: the clinic and contact details you enter in the application form, so our team can approve the account.
• Orders: the products you order and your order history, so you can see past orders and reorder.
• Payment details: entered on Shopify's secure checkout inside the app and processed by Shopify and the payment provider you choose (for example Google Pay, Apple Pay or a card). Hatch Group never sees or stores your full card number.

What the app does not collect

The app has no advertising, no third-party analytics or tracking, and does not use your location, contacts, camera, microphone or photos. You can browse and order as a guest without an account.

What stays on your device

The app keeps your sign-in session in your device's secure storage, and keeps your cart, favourites, settings and a copy of the product catalogue on the device so it opens quickly. Signing out or uninstalling the app removes them.

Who we share it with

We do not sell your information or share it for advertising. Your account and order details are stored by Shopify, which runs our store and checkout as our service provider. We share delivery details with the courier that delivers your order. All data is sent over encrypted (HTTPS) connections.

How long we keep it

We keep your account details until you ask us to delete your account. Order and invoice records are kept for as long as Canadian tax law requires (currently six years).

Deleting your account

In the app, open My account and tap Delete account, or follow the steps on our account deletion page.

Contact us

Email info@hatchgroup.ca or call (905) 997-7171.