Delete your Hatch Group account

You can ask Hatch Group Inc. to delete your account for the Hatch Group app and the hatchgroup.ca store at any time. It is free and you don't need the app installed.

How to ask for deletion

1. In the app: open My account and tap Delete account. This opens an email to our team with your name and account email filled in. Send it.
2. By email: send an email to info@hatchgroup.ca with the subject "Delete my account", from the email address on your account, and include your name and clinic name.
3. By phone: call (905) 997-7171, Monday to Friday, 9:00 am to 5:00 pm ET.

We may contact you to confirm the request comes from you. We close the account and confirm by email within 30 days.

What we delete

• Your sign-in account and clinic account approval
• Your name, email address, phone number and saved addresses
• Your clinic account application details

What we keep

Order and invoice records (products, amounts, billing and delivery details) are kept for as long as Canadian tax law requires, currently six years, and then deleted. They are not used for marketing.

See our app privacy policy for more about how we handle your information.